How is Makeship handling tariffs?
We've made a small update to the shipping price for U.S. customers to reflect new international trade policies and rising import tariffs. We've already absorbed the vast majority of the cost ourselves—and only made this change to ensure we can keep delivering the high-quality, creator-driven products you love. We're watching the situation closely and will reduce this cost the moment we're able to. Until then, thank you for your continued support. You're what makes this community so special 💜 For more information, please see our Tariff Impact Statement.
NOTE: If you placed an order before 12pm ET Monday, April 28, don't worry—you're all set. No added fees will apply to existing orders.

Why does it take so long for my product to ship?
Limited time crowdfunded products that reach their funding goal are put into production. Since we have to make thousands of plushies, they can take up to 90 days to cook up! Thank you for your patience while we get your product ready. Meanwhile, limited quantity and ‘ready-to-ship’ products will be shipped out 2-4 days after ordering!

When will my order ship?
For limited time crowdfunded products, orders will ship 1-2 business days after production of the item is completed. You will receive an email when this occurs. For limited quantity and ‘ready-to-ship’ you can expect your order to be shipped 2-4 days after purchase. Shipping typically takes 7-15 business days depending on your country and city of origin.

Are there additional costs upon delivery (customs, duties, taxes)?
Unfortunately, we cannot take responsibility for additional charges imposed by your government upon receiving any product. This is very much out of our control, and we are unable to foresee any of these costs. Please contact your local mailing service provider for specific details.

Can I cancel my order?
Please refer to our Returns and Refunds Policy, here.

What happens if my item arrives damaged?
Please send pictures of the damaged item and your order number to support@makeship.com and we will happily help you.

Can I create my own campaign with Makeship?
If you are an influencer interested in running a campaign, please contact support@makeship.com for further information.

What is your website's currency?
All prices on our website are in USD. You can still use an international card, the payment will then be drafted to its USD value.

Do you ship to my country? How much?
Shipping costs depend on the product type and quantity in your cart. For a full breakdown, click here. To see shipping costs for your order, simply add items to your cart, click "Checkout", and enter your address. No commitment required—we won't charge you unless you're ready to buy 😉.
Note: Due to global disruptions, delivery may be temporarily unavailable in some regions.